Legal Conditions Around Account Access
Our Legal position starts with jurisdiction: access depends on local law, and we expect you to use the service only where local law permits. Account details must be accurate because we may compare your name, phone number and payment record before a wallet action is completed.
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DANA, OVO, GoPay and QRIS are shown as payment context, not as a way around an eligibility check. Bank transfer and virtual account records may also be matched to your account before funds are released. If a policy question affects your account, contact us through the
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logged-in help route and include the relevant transaction reference. We can explain the applicable step without changing the legal conditions attached to your location.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.